Privacy Policy

(“Company”) receives personal information from various parties, whether they may be individual clients, dealers, lenders, or vendors (“Clients”). It is in our highest interest to protect the privacy and handle such sensitive information with confidentiality and due care.

Purpose of Personal Information Usage
Company, uses and retains the data collected, in order to provide and conduct normal processing and communication that is necessary to underwrite, issue, service and administer its warranty policies, including providing such information regarding the prosecution and defense of lawsuits arising in the normal course of administering the warranty policies. Such disclosure will be in accordance with all applicable laws regarding privacy and confidentiality.

The purpose of the personal information collected will be identified prior and during the time of collection.

All personal information that is collected, used, processed or disclosed shall be accurate, complete, current and limited to what is necessary for the identified lawful purposes, in order for Company, to manage and provide its services.

Collection of Personal Information
Company, collects necessary personal information such as name, address, property, finance details, lienholder information directly with the consent of individuals or warranty entities. Company, does not collect personal information indiscriminately. Consent All personal information is collected, used and disclosed only with the consent of the individual, authorized representatives. Consent for the collection, usage, and disclosure of such personal information for the purposes of Company’s services may be expressed or implied, and may be given verbally, electronically, in writing, or through an authorized representative. Individuals or dealer entities may withdraw their consent, subject to legal or contractual limitations and reasonable notice. Consequences of withdrawal of consent may include the termination of a warranty or the inability to process a claim.

Company, is responsible for the personal information in its control, including information that has been transferred from sources such as authorized representatives.

An authorized individual may request to correct and update the personal information collected. Such authorized person also may be informed of the existence, the usage, and the disclosure of personal information collected.

This information will be provided to authorized individuals subsequent to the receipt of written requests. Company, retains and safeguards all copies of all documents. Company will provide all necessary documents to its client companies, in accordance with the terms of mutual written agreements. Inspection of records can be performed during normal business hours and is subject to prior written approval by our company clients.

Limiting use, disclosure and retention
Company, may disclose any personal information collected or received as mentioned above from authorized individuals, appointed consultants and Clients to other parties who assist us in providing the warranty business services, subject to Non-Disclosure and Confidentiality agreements. Company, will not otherwise disclose any personal or confidential information to anyone without consent, unless such information is an exception under any applicable governing laws. All personal information collected is retained only as required and permitted by applicable laws and regulations. Any information that is kept longer than legally required may be destroyed, erased or rendered anonymous.

Company, has developed and implemented strong data security and privacy practices, including physical, organizational and technological measures, to ensure the security of the information collected and to safeguard the information from unauthorized and unlawful access, disclosure, and usage. Company, has designated a Privacy Officer who is responsible to evaluate the procedures and policies of collecting, safeguard and processing personal information. This role includes updating and informing the Company’s employees about its privacy policy, principles, procedures and practices.
Corporate Measures: All Company employees are made aware and trained to adhere to Company’s policies, and procedures for the collection, and handling of personal, confidential and proprietary information. Any Company, partners or employee who breaches the company’s policies and the professional code of conduct would be subject to disciplinary action. Any violation of the terms of the agreements with the contractors or consultants will stipulate the process of termination.

Security and Data Protection Procedures
All personal information collected sent by Company, is transmitted over LAN use, through administrative system . This administrative system is housed separately which allows restricted access for specified Company, staff members and consultants.

All incoming and outgoing data to and from Company, including personal information, is monitored and filtered on a regular basis by Company‘s firewall, malware, spyware and anti-virus protection software. This IT management system is established to secure and protect all personal information against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure or access such personal and confidential information.

The security of all information is maintained, at a minimum, using UserID and password protection. Higher risk information, such as sensitive data, is encrypted and uses different levels of administrative platforms and restrictions.

Any hardcopy files are also stored in locked cabinets.

All personal and confidential information remains the sole property of the Company.

If you have any inquiries and/or concerns regarding privacy information, please contact:

Privacy Officer
67 Hawktree Ridge
Ottawa, ON
K2J 5N3
Phone: (613) 277-5764 | Fax: (613) 692-1951| Email: